Open role
Technical Support Engineer (Scientific Instruments)
- Aggregated by CV-Library
- Forest Row, East Sussex
- Permanent
- Full Time
Job Description
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.
Key Responsibilities:
* Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
* Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
* Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
* Develop and deliver training materials for field service staff, both virtually and in person.
* Coordinate spare parts logistics to support efficient field service operations.
* Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
* Occasional travel to customer sites
Candidate Profile:
* At least 12 months mechanical engineering experience within industry
* Strong customer service mindset with excellent communication and organisational skills.
* Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based at the client site in East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
VRS9457DT.
Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website
We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.
Key Responsibilities:
* Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
* Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
* Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
* Develop and deliver training materials for field service staff, both virtually and in person.
* Coordinate spare parts logistics to support efficient field service operations.
* Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
* Occasional travel to customer sites
Candidate Profile:
* At least 12 months mechanical engineering experience within industry
* Strong customer service mindset with excellent communication and organisational skills.
* Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based at the client site in East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
VRS9457DT.
Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website