Technical Support Engineer

About the Role

Our client is searching for a skilled Technical Support Engineer to join their growing technical support department in Manchester . You will be instrumental in providing advanced technical assistance to customers, diagnosing and resolving complex hardware and software issues. This role demands a deep understanding of our client's products and services, combined with excellent analytical and communication skills. Become a vital part of a team dedicated to ensuring customer success and satisfaction through prompt, effective technical solutions.

Key Responsibilities

• Provide in-depth technical support for complex customer issues via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Document technical issues, solutions, and troubleshooting steps in a clear and concise manner.
• Collaborate with engineering and product teams to report and resolve bugs.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in the setup and configuration of customer systems as needed.

Requirements

• Minimum of 3 years of experience in technical support or a similar role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and hardware components.
• Proficiency in troubleshooting software applications and databases.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Relevant technical certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary based on experience.
• Hybrid work environment providing a balance between remote and office work.
• Comprehensive health and wellness benefits.
• Opportunities for continuous learning and professional certification.
• Access to cutting-edge technology and a collaborative technical environment.