Technical Support Engineer

About the Role

Our client is seeking an adept Technical Support Engineer to join their team in Brighton . This role is pivotal in ensuring that clients receive prompt and effective technical assistance for a range of products and services. You will be responsible for diagnosing issues, providing solutions, and ensuring customer satisfaction through expert technical guidance and support, working closely with the wider operations and installation teams to resolve client challenges efficiently within the Brighton area.

Key Responsibilities

• Respond to and resolve technical support requests from clients via phone, email, and ticketing systems.
• Diagnose hardware and software issues, providing clear step-by-step solutions to end-users.
• Assist with the installation and configuration of new systems or updates as required by clients.
• Document all support interactions, troubleshooting steps, and resolutions in the company's knowledge base.
• Provide feedback to product development and engineering teams on recurring issues and potential improvements.

Requirements

• Previous experience in a technical support or help desk role.
• Strong knowledge of common operating systems and software applications.
• Excellent problem-solving skills and the ability to think logically under pressure.
• Good communication and customer service skills, with patience and clarity in explanations.
• Ability to manage multiple support tickets simultaneously and prioritize effectively in a busy environment in Brighton .

Benefits

• A competitive salary with potential for performance-based increases.
• Opportunities for further training and certification in technical fields.
• Comprehensive benefits package including healthcare and pension contributions.
• Collaborative and supportive work environment within the vibrant city of Brighton .
• Engaging work involved in problem-solving and client resolution for a leading company.