Technical Support Engineer

About the Role

Our client is seeking a highly skilled Technical Support Engineer to join their remote team, supporting customers across the Greater Manchester region and beyond. You will be responsible for providing advanced technical assistance, diagnosing complex software and hardware issues, and ensuring prompt resolution for a wide range of clients. This role requires a deep understanding of IT systems and a commitment to delivering exceptional technical support remotely. You will be instrumental in enhancing customer satisfaction through expert problem-solving and efficient support processes, working with a dynamic and forward-thinking organization.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for software, hardware, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems for customers remotely.
• Document technical solutions, create knowledge base articles, and maintain support records.
• Collaborate with engineering and product development teams to report and resolve software bugs and performance issues.
• Manage support tickets, ensuring timely updates and effective communication with clients.
• Proactively identify potential technical issues and recommend preventative measures.

Requirements

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• Minimum of 3 years of experience in a technical support or helpdesk engineering role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
• Experience with remote support tools and ticketing systems .
• Excellent analytical and problem-solving skills, with a methodical approach.
• Ability to work autonomously and manage workload effectively in a remote environment.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance plans.
• Generous allowance for professional development and certifications.
• Opportunity to work with cutting-edge technology and contribute to innovative solutions.