Technical Support Engineer

About the Role

Our client is seeking a highly skilled Technical Support Engineer to join their team in Belfast . This role is pivotal in providing advanced technical assistance to clients, resolving complex hardware and software issues, and ensuring the smooth operation of their systems. You will work closely with customers to diagnose problems, offer effective solutions, and provide detailed documentation. If you have a strong technical background and a passion for problem-solving in a customer-facing capacity, this is an excellent opportunity to grow your career in a challenging yet rewarding environment.

Key Responsibilities

• Provide expert-level technical support for hardware, software, and network issues via phone, email, and remote sessions.
• Troubleshoot and diagnose complex technical problems, identifying root causes and implementing effective solutions.
• Document technical solutions, procedures, and product information in a knowledge base.
• Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
• Assist in the installation, configuration, and maintenance of client systems and software.
• Gather customer feedback on technical issues and product performance to inform development.

Requirements

• Proven experience as a Technical Support Engineer or similar role.
• Strong knowledge of operating systems, network protocols, and common software applications.
• Excellent analytical and problem-solving skills.
• Proficiency in using diagnostic tools and remote support software.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Must be comfortable working in a hybrid model and based near Belfast .

Benefits

• Competitive salary and performance bonuses.
• Hybrid work flexibility .
• Comprehensive health and dental insurance.
• Opportunities for continuous learning and technical certifications.
• A collaborative and innovative work culture.