Technical Support Engineer

About the Role

Our client is seeking a skilled Technical Support Engineer to join their growing team in Bradford . This role is crucial for providing advanced technical assistance to our customers, resolving complex issues, and ensuring the smooth operation of our products and services. You will work closely with engineering and product teams to diagnose and fix technical problems, acting as a key liaison between our customers and internal development teams. This hybrid position offers a blend of office-based collaboration in our Bradford facility and remote flexibility, providing an excellent work environment.

Key Responsibilities

• Provide high-level technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Document technical solutions and create knowledge base articles for customer self-help.
• Collaborate with development teams to report bugs and suggest product improvements.
• Monitor system performance and identify potential issues before they impact customers.

Requirements

• Proven experience as a Technical Support Engineer or in a similar advanced support role.
• Strong understanding of operating systems, networking, and common software applications.
• Excellent analytical and problem-solving skills with a methodical approach.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Experience with ticketing systems and remote support tools is essential for this role in Bradford .

Benefits

• Competitive salary with opportunities for advancement.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical, dental, and vision insurance.
• Paid training and certification opportunities in relevant technologies.
• A dynamic team environment and a commitment to employee well-being in Bradford .