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Technical Support Engineer
- manchester, greater manchester, M1 1JW, United Kingdom
- Permanent·Hybrid
- Full time
- £40,000 - £40,000 Per Annum
Job Description
About the Role
Our client is looking for a skilled Technical Support Engineer to join their dedicated support team in Manchester, Greater Manchester, UK . This role is essential for providing advanced technical assistance to customers, diagnosing and resolving complex software and hardware issues. You will work closely with engineering and product teams to identify and address root causes of technical problems, ensuring a seamless experience for users. This position offers a challenging yet rewarding opportunity to apply your technical expertise in a collaborative setting, contributing directly to customer success and product improvement.
Key Responsibilities
- Provide advanced technical support for software and hardware products via remote channels and occasionally on-site.
- Diagnose, troubleshoot, and resolve complex technical issues reported by customers.
- Document technical solutions, create knowledge base articles, and assist in user training.
- Collaborate with product development teams to report bugs and suggest product enhancements.
- Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
- Maintain expertise in the company's product suite and relevant technologies.
Requirements
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- Proven experience as a Technical Support Engineer or similar role.
- Strong knowledge of operating systems, networking, and common software applications.
- Excellent analytical and problem-solving skills.
- Familiarity with Manchester, Greater Manchester, UK technical support landscape.
- Experience with helpdesk software and remote support tools.
Benefits
- Competitive salary commensurate with experience.
- Hybrid working arrangement for optimal work-life balance.
- Comprehensive medical, dental, and vision coverage.
- Opportunities for continuous learning and certifications.
- A collaborative and innovative technical environment.
- Generous paid time off and company holidays.