Technical Support Representative

About the Role

Our client is seeking a technically skilled and customer-focused Technical Support Representative to join their team in Reading . In this role, you will be responsible for providing high-level technical assistance to users, resolving complex issues related to software, hardware, and network connectivity. You will work closely with other IT professionals to ensure the smooth operation of systems and to maintain high levels of user satisfaction. This office-based position is critical for supporting our client's technological infrastructure and ensuring business continuity.

Key Responsibilities

• Provide first and second-level technical support to end-users.
• Diagnose and resolve hardware, software, and network-related problems.
• Escalate unresolved issues to appropriate senior IT personnel or specialized teams.
• Document technical solutions and maintain knowledge base articles.
• Assist with the installation and configuration of IT equipment and software.

Requirements

• Proven experience in a technical support role, with a strong understanding of IT systems.
• Proficiency in troubleshooting common hardware and software issues.
• Familiarity with networking protocols and security best practices.
• Excellent analytical and problem-solving abilities.
• Strong communication skills and a patient demeanor when assisting users.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and IT certifications.
• Comprehensive health and retirement benefits.
• A supportive and collaborative office environment.
• Generous paid time off and holiday entitlement.