Technical Support Representative

About the Role

Our client is looking for a skilled and customer-oriented Technical Support Representative to join their fully remote team, supporting users across the UK from their base near Liverpool . You will be responsible for diagnosing and resolving a range of technical issues, ensuring that users can operate efficiently with minimal disruption. This role requires strong problem-solving abilities and excellent communication skills, particularly in explaining technical solutions to non-technical users. It's a great opportunity for someone who thrives in a remote setting and is passionate about providing top-tier technical assistance.

Key Responsibilities

• Provide remote technical assistance to users experiencing hardware, software, or network problems.
• Guide users through step-by-step solutions for technical issues.
• Diagnose, document, and escalate complex technical problems to appropriate teams.
• Install, update, and configure software applications as required.
• Maintain accurate records of support interactions and resolutions in the helpdesk system.

Requirements

• Previous experience in a technical support or helpdesk role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication abilities, suitable for remote interaction.
• Ability to work independently and manage workload effectively in a remote environment.

Benefits

• Competitive salary and remote work allowance.
• Comprehensive health, dental, and vision benefits.
• Opportunities for continuous learning and professional development.
• Generous paid time off and company holidays.
• A supportive and inclusive remote team culture.