Technical Support Representative

About the Role

Our client is seeking a skilled and responsive Technical Support Representative to join their team in Derby . This role is critical for providing first-line technical assistance to users experiencing hardware, software, or network issues. You will be responsible for diagnosing problems, offering effective solutions, and ensuring minimal disruption to user productivity. This hybrid role allows for a blend of office-based collaboration and remote flexibility, supporting a modern approach to IT support and team synergy.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and networks.
• Respond to technical issues in a timely and efficient manner, documenting all interactions.
• Guide users through problem-solving processes and provide step-by-step solutions.
• Escalate unresolved issues to the appropriate internal teams or vendors.
• Maintain records of hardware and software inventory.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and diagnostic skills.
• Good communication and customer service abilities.
• Familiarity with IT ticketing systems and remote support tools.

Benefits

• Competitive salary and performance incentives.
• Hybrid working model offering work-life balance.
• Opportunities for IT certifications and training.
• Comprehensive benefits package.
• A collaborative and technically focused team environment in Derby .