Technical Support Representative

About the Role

Our client is looking for a technically adept and customer-friendly Technical Support Representative to join their team in Norwich . This role is essential for assisting customers with technical queries related to our products and services, ensuring they have a seamless and positive experience. You will diagnose issues, provide solutions, and guide users through troubleshooting steps. This is a great opportunity to apply your technical skills in a supportive and growing company that values innovation and customer satisfaction, operating in a dynamic hybrid work model.

Key Responsibilities

• Provide technical assistance and support to customers via phone, email, and chat.
• Troubleshoot, diagnose, and resolve hardware, software, and network issues.
• Document all technical support interactions and resolutions in the ticketing system.
• Escalate complex technical problems to higher-level support or engineering teams.
• Educate customers on product usage and basic troubleshooting techniques.

Requirements

• Previous experience in a Technical Support or Helpdesk role.
• Strong knowledge of operating systems, software applications, and basic networking concepts.
• Excellent problem-solving skills and attention to detail.
• Good communication and customer service skills, with the ability to explain technical information clearly.
• Ability to work effectively in a hybrid setting based in Norwich .

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for technical training and certifications.
• A collaborative and technologically advanced work environment.
• Modern office facilities located in Norwich .