Technical Support Specialist (Tier 1)

About the Role

Our client is seeking a motivated Technical Support Specialist (Tier 1) to join their IT support team in Nottingham . This foundational role is responsible for providing initial technical assistance to end-users, diagnosing and resolving basic hardware, software, and network issues. You will be instrumental in ensuring smooth IT operations for the company by addressing user problems effectively and efficiently. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for technology, within a dynamic and collaborative work setting.

Key Responsibilities

• Respond to and resolve Tier 1 technical support requests from end-users.
• Diagnose and troubleshoot common hardware, software, and network problems.
• Install, configure, and update software applications and operating systems.
• Assist users with basic IT queries and provide guidance on system usage.
• Document all support interactions and resolutions in the IT ticketing system.
• Escalate unresolved issues to Tier 2 support specialists.

Requirements

• Experience in an IT support or helpdesk role, preferably at Tier 1 level.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts (TCP/IP, Wi-Fi).
• Proficiency with ticketing systems and remote assistance tools.
• Strong customer service skills and patience.
• Ability to follow documented procedures and troubleshoot systematically.

Benefits

• Competitive salary and potential for overtime.
• Hybrid work model providing a blend of office and remote work.
• Comprehensive health, dental, and vision insurance.
• Opportunities for further IT training and certifications.
• A collaborative team environment with clear career progression paths.