Technical Support Specialist

About the Role

Our client is looking for a diligent Technical Support Specialist to join their established IT team in Edinburgh . This role is crucial for providing frontline technical assistance to internal staff and external clients, ensuring the smooth operation of our IT infrastructure. You will be responsible for diagnosing and resolving a variety of technical issues, from hardware malfunctions to software glitches. This position is based entirely at our Edinburgh office, fostering a strong team dynamic and direct collaboration essential for efficient problem-solving and support delivery.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service requests and manage system downtime by troubleshooting, repairing, and replacing equipment as needed.
• Walk customers through problem-solving processes.
• Install, modify, and update software and hardware.
• Follow standard operating procedures for help requests.
• Maintain daily performance of computer systems.

Requirements

• Proven experience in a Technical Support role or as a Helpdesk Technician.
• Good technical knowledge of operating systems (Windows, macOS), networks, and common software applications.
• Proficiency in using helpdesk software and remote support tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary with regular salary reviews.
• Comprehensive benefits package including medical, dental, and life insurance.
• Generous annual leave entitlement.
• Opportunities for training and career progression within the company.
• A stable and supportive work environment located in central Edinburgh .