Technical Support Specialist

About the Role

Our client is looking for a skilled Technical Support Specialist to join their dynamic IT team, based remotely but with a strong connection to Cardiff . This role is essential for providing first-line technical assistance to users, resolving hardware, software, and network issues efficiently. You will be a key player in maintaining smooth IT operations and ensuring user productivity across the organization. This is a fantastic chance to leverage your technical expertise in a flexible, remote working environment while being part of a dedicated team committed to technical excellence.

Key Responsibilities

• Provide remote technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems for end-users in a timely manner.
• Install, configure, and maintain computer hardware and software systems.
• Document technical issues, solutions, and procedures in a knowledge base.
• Assist with user account management and access permissions.
• Collaborate with senior IT staff on system upgrades and maintenance projects.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with network concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills for interacting with users of varying technical abilities.
• Relevant IT certifications are advantageous.

Benefits

• Competitive salary and remote working flexibility.
• Comprehensive benefits including health insurance and pension contributions.
• Opportunities for training and certification in advanced IT technologies.
• Access to modern tools and technologies for remote support.
• A supportive and collaborative team culture, even when remote.