Technical Support Specialist

About the Role

Our client is seeking a skilled Technical Support Specialist to join their team in Glasgow . You will provide expert assistance to customers facing technical challenges with our products and services. This role involves diagnosing issues, guiding users through solutions, and ensuring a high level of technical support. You will be part of a team dedicated to resolving technical queries efficiently and contributing to a seamless customer experience. The role combines hands-on problem-solving with clear communication, operating within a hybrid work model that balances office collaboration with remote flexibility.

Key Responsibilities

• Diagnose and resolve technical issues reported by customers across various platforms.
• Provide clear, step-by-step instructions and support to end-users.
• Document technical problems and their resolutions in the support database.
• Collaborate with engineering and product teams to identify and report bugs.
• Maintain a high level of customer satisfaction through prompt and effective technical assistance.

Requirements

• Proven experience in a technical support role.
• Strong understanding of software, hardware, and network troubleshooting.
• Excellent analytical and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and remote support tools.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement providing flexibility.
• Comprehensive benefits package including health insurance.
• Access to ongoing training and professional development.
• A dynamic and supportive team environment in Glasgow .