Technical Support Specialist

About the Role

Our client is seeking a detail-oriented Technical Support Specialist to join their team in Sunderland . This role is pivotal in providing first-line technical assistance to users, resolving hardware and software issues efficiently. You will be responsible for diagnosing problems, guiding users through step-by-step solutions, and ensuring minimal disruption to their work. This is a great opportunity to grow your technical expertise within a supportive and forward-thinking company.

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues via phone, email, and ticketing systems.
• Diagnose and resolve technical problems, documenting solutions and troubleshooting steps.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Escalate complex technical issues to senior support staff or relevant departments.
• Create and maintain user documentation, FAQs, and knowledge base articles.
• Assist with IT asset management and inventory.

Requirements

• Proven experience in a technical support or helpdesk environment.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal abilities, with the capacity to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a hybrid setting.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for certifications and advanced technical training.
• Hybrid working model offering flexibility.
• Comprehensive health and wellbeing benefits.
• A collaborative and innovative work environment in Sunderland .