Technical Support Specialist

About the Role

Our client is recruiting for a detail-oriented Technical Support Specialist to join their hybrid team in Edinburgh . You will be the first point of contact for users experiencing technical difficulties, providing efficient and effective solutions. This role is crucial for maintaining operational efficiency and user satisfaction within the company's technology environment. You will work within a collaborative team, balancing on-site responsibilities with remote flexibility, ensuring all technical issues are addressed promptly and professionally.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users.
• Respond to support requests via phone, email, and ticketing system.
• Install, configure, and update software and hardware components.
• Assist with user account management and password resets.
• Create and maintain technical documentation and knowledge base articles.

Requirements

• Proven experience in a technical support role or similar IT function.
• Solid understanding of operating systems (Windows, macOS), MS Office Suite, and common applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent communication skills and a patient demeanor.
• Ability to adapt to both on-site and remote work environments.

Benefits

• Competitive salary package.
• Hybrid work arrangement offering flexibility.
• Comprehensive benefits including health and pension.
• Opportunities for technical training and certifications.
• Supportive team environment focused on problem-solving.