Technical Support Specialist

About the Role

Our client is searching for a skilled and proactive Technical Support Specialist to join their IT department based in Bradford . You will be instrumental in providing comprehensive technical assistance to internal staff, resolving a wide range of hardware, software, and network-related issues. This role requires a blend of technical expertise and excellent customer service skills to ensure smooth IT operations across the organisation. You will have the opportunity to work with diverse technologies and contribute directly to the efficiency and productivity of our client's workforce, within a collaborative and supportive team setting.

Key Responsibilities

• Provide effective and timely technical support to end-users across all company locations.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage user accounts, permissions, and access rights in Active Directory.
• Document technical issues, resolutions, and procedures in the IT knowledge base.
• Assist with the deployment of new hardware and software solutions.

Requirements

• Proven experience in a technical support or IT helpdesk role.
• Solid understanding of Windows environments, Microsoft Office Suite, and common business software.
• Familiarity with network troubleshooting and hardware diagnostics.
• Excellent problem-solving skills and a logical approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to liaunt effectively with users of all technical levels.
• A proactive attitude towards learning new technologies and industry best practices.

Benefits

• Competitive salary and benefits package.
• Structured training and professional development opportunities.
• A positive and collaborative work environment in Bradford .
• Opportunities to work on various IT projects.
• Company-provided equipment and support.