Technical Support Specialist

About the Role

Our client is seeking a technically adept and customer-oriented Technical Support Specialist to join their remote team, supporting clients based in and around Belfast . This role is crucial for providing first-line technical assistance, troubleshooting software and hardware issues, and ensuring our clients can utilize our products seamlessly. You will be empowered to resolve technical challenges independently, contributing to high levels of customer satisfaction and system uptime. This is a unique opportunity to work remotely while making a tangible impact on our clients' technical experience in Northern Ireland .

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex technical issues to senior support engineers or relevant teams.
• Maintain detailed logs of support interactions and resolutions in the ticketing system.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems, common software applications, and basic networking concepts.
• Excellent troubleshooting skills and a logical approach to problem-solving.
• Familiarity with remote support tools and ticketing systems .
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive remote salary with regular performance reviews.
• Comprehensive health and wellness benefits package.
• Opportunity to work from home, providing significant flexibility.
• Investment in continuous learning and technical certifications .
• A collaborative online community and team support structure.