Technical Support Specialist

About the Role

Our client is seeking a skilled Technical Support Specialist to join their team in Reading . This role is critical for providing first and second-line technical assistance to internal and external users, resolving hardware, software, and network issues. You will be responsible for diagnosing problems, guiding users through solutions, and escalating complex cases to higher-level support teams. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a commitment to providing timely and effective IT support within the office environment.

Key Responsibilities

• Respond to technical support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues for users.
• Install, configure, and maintain computer systems and related peripherals.
• Provide technical guidance and training to end-users.
• Document technical solutions and create knowledge base articles.
• Escalate unresolved issues to senior technical staff or relevant vendors.

Requirements

• Proven experience as a Technical Support Specialist or similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), hardware, and common software applications.
• Familiarity with network troubleshooting and basic cybersecurity principles.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills for effective user interaction.
• Experience with IT ticketing systems and remote support tools is a plus.

Benefits

• Competitive salary based on experience and qualifications.
• Office-based position in Reading with access to modern facilities.
• Comprehensive training programs and opportunities for IT certifications.
• Company pension scheme and private medical insurance.
• Collaborative team environment focused on technical excellence.