Technical Support Specialist

About the Role

Our client is seeking a skilled Technical Support Specialist to join their dynamic team in Southampton . This role is essential for providing high-level technical assistance to customers, resolving complex issues, and ensuring smooth operation of their services. You will work in a hybrid model, combining office-based collaboration with the flexibility of remote work. This position offers a challenging yet rewarding environment where you can leverage your technical expertise to make a tangible impact on customer satisfaction and loyalty, contributing to the innovative services offered from our Southampton base.

Key Responsibilities

• Provide first-line and second-line technical support to end-users.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in the testing and deployment of new software and system updates.

Requirements

• Proven experience in a technical support role, preferably with IT helpdesk experience.
• Strong knowledge of operating systems, network protocols, and common software applications.
• Excellent analytical and troubleshooting skills.
• Good communication skills, with the ability to explain technical concepts clearly.
• Familiarity with remote support tools and ticketing systems.

Benefits

• Competitive salary and benefits package.
• Hybrid working arrangement for work-life balance.
• Opportunities for technical certifications and training.
• A supportive team atmosphere with access to senior expertise.
• Modern office facilities in Southampton .