Technology Project Manager

ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Our values shape every hire we make and every team we build:

Value Every Voice — we put people first

🤝 Act with Integrity — we do what’s right

🧭 Explore Beyond Boundaries — we’re driven by curiosity

Own the Outcome — we take responsibility for our decisions

✨ Succeed Together — we’ve got each other’s backs

POSITION SUMMARY

TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead the Trafalgar River Transformation project on a fixed-term basis, covering maternity leave.

This is a major enhancement initiative delivering multiple new features across the Trafalgar River Tech stack for the Trafalgar brand. Trafalgar River is the initial project, with the successful candidate sequenced onto further projects within the Delivery roadmap once it is complete.

The programme spans online Booking Enablement across D2C, B2B, and CRM and Data, including multiple enhancements across each of these channels. Delivering these changes will require close coordination across technology, product, operations, finance, data, architecture and external delivery partners.

Reporting to the Head of PMO and working under the strategic direction of the Technology Director, the successful candidate will provide hands-on leadership across the full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition.

This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies, and translating strategic direction into a clear, controlled and executable delivery plan.

The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case.

KEY RESPONSIBILITIES

• End-to-End Project Delivery – Lead the Trafalgar River Transformation project from mobilisation and planning through design, build, integration, testing, deployment, hypercare and value realisation. This is an exciting transformation initiative delivering multiple enhancements across the Trafalgar River Tech stack.
• Integrated Planning, Scope, Schedule & Budget Control – Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget.
• Technical Coordination – Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data, operational, marketing and sales teams, ensuring technical decisions and dependencies are visible, understood and managed.
• Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum.
• Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables and timelines.
• Governance, Reporting & Delivery Methodology – Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions and financial updates for PMO and executive forums.
• Risk, Issue & Dependency Management – Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions, ensuring timely escalation and effective mitigation.
• Testing, Cutover & Operational Readiness – Coordinate system, integration, regression, performance and user acceptance testing, alongside training, business readiness, cutover planning, go-live and hypercare.
• Benefits & Continuous Improvement – Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience while contributing to improvements in TTC Tech’s delivery practices.

KEY INDIVIDUAL TRAITS

• Structured & Delivery-Focused – Brings control, discipline and clarity to complex projects without creating unnecessary bureaucracy.
• Technically Curious – Understands complex technology delivery sufficiently to challenge assumptions, identify dependencies and ask the right questions.
• Outcome-Oriented – Maintains focus on business outcomes, operational readiness and value rather than project activity alone.
• Strong Leadership & Ownership – Takes accountability for delivery and actively drives decisions, actions and issue resolution.
• Stakeholder Influence – Able to engage, influence and challenge senior stakeholders, securing alignment and timely decisions.
• Calm Under Pressure – Operates effectively in high-pressure environments involving ambiguity, changing priorities and critical delivery deadlines.
• Communication & Gravitas – Communicates clearly and credibly with executives, sponsors, delivery teams and third-party partners.
• Attention to Detail – Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.
• Commercial Awareness – Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.

YOUR EXPERIENCE AND EXPERTISE

Essential Experience

• 5+ years’ experience delivering complex technology projects within matrixed or transformation environments.
• Proven experience in Digital and CRM & Data technology projects.
• Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover and hypercare.
• Strong experience managing complex integrations and dependencies across multiple systems and technology teams.
• Experience working in a matrixed organisational model, and co-ordinating with product, engineering, architecture, data, security, testing and operational teams.
• Strong project governance, planning, budget management, RAID management, change control and executive reporting experience.
• Experience managing external vendors, systems integrators or software delivery partners.
• Proficiency with project and delivery tools such as Monday.com, Jira, Confluence and Excel or equivalent platforms.

Highly Desirable Experience

• Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.
• Experience in travel, hospitality, retail, eCommerce or other high-volume transactional environments.
• Experience with Software-as-a-Service platforms, configurable commercial products or systems integration programmes.
• Experience coordinating operational readiness, training and business process change.
• Experience working in a private-equity-backed or fast-paced transformation environment.

TRAVEL & OTHER REQUIREMENTS

• Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.
• Ability to operate effectively in a fast-paced, private-equity-backed transformation environment.

WHY JOIN US?

At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!