Telecom Network Support Engineer

About the Role

Our client is seeking a proactive and technically proficient Telecom Network Support Engineer to join their dedicated support team in Plymouth, Devon . In this role, you will be the frontline for resolving technical issues related to the company's telecommunications network, ensuring uninterrupted service for clients. You will diagnose and fix a variety of network problems, provide technical assistance to end-users, and contribute to the overall stability and performance of the network infrastructure. This position requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer support in a fast-paced environment.

Key Responsibilities

• Provide first and second-level technical support for telecommunications network issues.
• Diagnose and resolve hardware and software problems related to routers, switches, and other network devices.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely manner.
• Escalate complex issues to senior engineers or specialized teams when necessary.
• Document all support activities, resolutions, and network configurations.
• Assist in the installation and configuration of network equipment as needed.
• Contribute to the development of knowledge base articles and troubleshooting guides.

Requirements

• Experience in a technical support or network support role, preferably within telecommunications.
• Solid understanding of networking concepts, TCP/IP, and common network protocols.
• Familiarity with network hardware from major vendors.
• Excellent troubleshooting and diagnostic skills.
• Strong customer service orientation and effective communication skills.
• Ability to manage workload efficiently and prioritize tasks in a dynamic setting.

Benefits

• Competitive salary and potential for performance-based raises.
• Structured training programs to enhance technical skills.
• Comprehensive health benefits package.
• Generous paid time off and company holidays.
• Opportunities for career advancement within the organization.