Telecoms Customer Solutions Engineer

About the Role

Our client is seeking a proactive and customer-focused Telecoms Customer Solutions Engineer to join their fully remote technical support team. This role is dedicated to understanding and addressing the unique technical challenges faced by our clients, designing and implementing bespoke telecommunications solutions that meet their specific business needs. You will act as a trusted advisor, translating client requirements into effective technical designs and ensuring the successful deployment and ongoing support of these solutions. This position offers a rewarding opportunity to leverage your technical expertise and problem-solving skills to enhance customer satisfaction and drive the adoption of advanced communication technologies from a remote location.

Key Responsibilities

• Engage with clients to thoroughly understand their business requirements and technical challenges in telecommunications.
• Design and propose customised telecommunications solutions, including network connectivity, voice services, and unified communications.
• Develop detailed technical proposals, diagrams, and implementation plans for client solutions.
• Oversee the implementation and integration of new services, ensuring seamless transition and minimal disruption for clients.
• Provide expert technical support and troubleshooting for deployed customer solutions.
• Liaise with sales, engineering, and support teams to ensure cohesive customer experience and successful project delivery.

Requirements

• Proven experience in a Customer Solutions Engineer , Pre-Sales Engineer, or similar technical consulting role in the telecoms sector.
• Strong understanding of IP networking, VoIP, unified communications, and cloud-based communication platforms.
• Excellent ability to interpret customer needs and translate them into effective technical solutions.
• Skilled in creating technical documentation, proposals, and network diagrams.
• Strong communication, presentation, and interpersonal skills, suitable for remote client interaction.
• Ability to manage multiple projects and client engagements simultaneously in a remote work environment.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote working arrangement with flexible working hours.
• Comprehensive health and wellness benefits.
• Generous allowance for professional development and training.
• Opportunity to work with a diverse range of clients and cutting-edge technologies.