Telecoms Customer Support Specialist

About the Role

Our client is searching for a proactive and customer-focused Telecoms Customer Support Specialist to join their team in Brighton . You will be the first point of contact for customers, providing exceptional support and resolving inquiries related to telecommunications services, billing, and technical issues. This role requires excellent communication skills, patience, and a deep understanding of customer needs within the telecommunications sector. You will contribute to maintaining high customer satisfaction levels and fostering long-term customer loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical support for common issues related to broadband, mobile, and landline services.
• Assist customers with billing inquiries, account management, and service upgrades.
• Troubleshoot and diagnose service problems, escalating complex issues to specialized teams when necessary.
• Educate customers on service features, benefits, and best practices.
• Maintain accurate customer records and document all interactions in the CRM system.

Requirements

• Previous experience in a Customer Support or call centre role, preferably within telecoms.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM software and ticketing systems.
• Strong problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary and performance incentives.
• Opportunities for career progression within customer service and operations.
• Comprehensive training on products and services.
• Discounted telecommunications services.
• A vibrant and supportive team environment in Brighton .