Telecoms Network Operations Manager

About the Role

Our client is looking for a strategic and results-oriented Telecoms Network Operations Manager to lead their network operations center (NOC) in Edinburgh . This key leadership role is responsible for ensuring the continuous availability, performance, and security of the company's telecommunications network infrastructure. You will manage a team of skilled engineers, overseeing daily operations, incident response, and the implementation of operational improvements. This is an excellent opportunity to shape the operational strategy of a growing telecom provider and ensure best-in-class service delivery.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, providing direction, support, and performance management.
• Oversee the monitoring of telecom network performance, proactively identifying and resolving potential issues before they impact service.
• Develop and implement robust incident management and problem management processes.
• Ensure network security protocols are maintained and adhered to by the operations team.
• Manage vendor relationships for network monitoring tools and operational support systems.
• Drive continuous improvement initiatives within the NOC to enhance efficiency, reliability, and scalability.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years of experience in network operations, with at least 3 years in a leadership or management role within the telecom sector .
• Strong understanding of network protocols, routing, switching, and telecommunications technologies.
• Proven experience with network monitoring, logging, and troubleshooting tools.
• Excellent leadership, team management, and communication skills.
• Ability to work effectively under pressure and make critical decisions during outages.

Benefits

• Competitive executive salary with an annual performance bonus.
• Hybrid work model allowing for flexible scheduling.
• Private health, dental, and critical illness insurance.
• Contributory pension scheme.
• Significant investment in professional development and leadership training.