Telecoms Network Operations Manager

About the Role

Our client is seeking an experienced and proactive Telecoms Network Operations Manager to lead their dedicated network operations center (NOC) team. This is a fully remote position, enabling you to manage operations effectively from anywhere within the UK . You will be responsible for overseeing the day-to-day management of the telecommunications network, ensuring its stability, availability, and performance. This role requires a strong leader with a deep understanding of network operations, incident management, and team leadership in a remote-first setting. You will play a key role in driving operational excellence and continuous improvement within the NOC.

Key Responsibilities

• Lead, mentor, and manage a team of network operations engineers, fostering a high-performance culture.
• Oversee the monitoring, troubleshooting, and resolution of network incidents and outages to minimize service disruption.
• Develop and implement operational procedures, standards, and best practices for network management and maintenance.
• Manage capacity planning, performance tuning, and proactive maintenance activities for the telecommunications network.
• Coordinate with other departments, including engineering and customer support, to ensure seamless service delivery.
• Drive continuous improvement initiatives within the NOC, leveraging performance metrics and feedback.

Requirements

• Bachelor's degree in a relevant technical field or equivalent practical experience.
• Minimum of 5 years of experience in telecommunications network operations, with at least 2 years in a management or team lead role.
• Proven experience with network monitoring tools, incident management systems, and ITIL frameworks.
• Strong understanding of core networking principles, protocols, and technologies used in telecoms.
• Demonstrated ability to lead and motivate a remote team, fostering collaboration and accountability.
• Excellent problem-solving, decision-making, and communication skills, crucial for managing operations remotely.

Benefits

• Competitive salary and benefits package.
• Full remote working opportunity across the UK , with support for home office setup.
• Comprehensive health and wellness programs.
• Generous annual leave and paid time off.
• Opportunities for career advancement and professional development in a growing company.