Telecoms Support Engineer (Remote)

About the Role

Our client is seeking a skilled Telecoms Support Engineer to join their dynamic, fully remote team. This role is crucial for providing high-level technical support to customers and internal teams, troubleshooting complex issues related to our telecommunications products and services. You will be a key point of contact for resolving challenging technical problems, ensuring customer satisfaction and network integrity. This is an ideal position for an experienced support professional who excels in a remote setting and possesses deep knowledge of telecoms technologies .

Key Responsibilities

• Provide advanced technical support for a range of telecoms products and services via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex network and system issues.
• Document technical solutions and create knowledge base articles for common problems.
• Escalate unresolved issues to higher-level support or engineering teams with detailed information.
• Assist in testing new product releases and provide feedback on potential issues.
• Maintain excellent communication and customer service standards.

Requirements

• 3+ years of experience in technical support, preferably within the telecoms industry .
• Strong understanding of IP networking, VoIP, mobile technologies, or related fields.
• Proficiency in troubleshooting network connectivity and application issues.
• Experience with ticketing systems and remote support tools.
• Ability to work independently and manage workload effectively in a remote environment.
• Excellent analytical and problem-solving abilities.

Benefits

• Competitive salary commensurate with experience.
• Fully remote position with flexible working hours.
• Comprehensive medical, dental, and vision benefits package.
• Paid training and opportunities for career growth.
• Supportive and collaborative remote team culture.