Telecoms Support Engineer

About the Role

Our client is seeking a proactive Telecoms Support Engineer to join their customer service team, based in Plymouth . This hybrid role involves providing first and second-line technical support for a range of telecommunications services and equipment. You will be responsible for diagnosing and resolving customer issues efficiently, ensuring a high level of customer satisfaction. This position requires strong technical aptitude, excellent communication skills, and the ability to manage support tickets effectively, working a blend of on-site and remote duties to support the diverse needs of their clientele across Devon.

Key Responsibilities

• Respond to customer support requests via phone, email, and ticketing system in a timely manner.
• Diagnose and troubleshoot technical issues related to broadband, VoIP, and other telecoms services .
• Provide clear and concise guidance to customers on resolving technical problems.
• Escalate complex issues to senior support engineers or relevant departments when necessary.
• Maintain accurate documentation of support activities and resolutions.

Requirements

• Previous experience in a technical support role, preferably within the telecoms sector.
• Good understanding of broadband technologies, networking basics, and VoIP fundamentals .
• Excellent problem-solving and diagnostic skills.
• Strong customer service orientation and communication abilities.
• Ability to work effectively in a hybrid environment, managing tasks both remotely and on-site.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid working model offering a blend of office and remote work.
• Comprehensive training on company products and services.
• Health and wellness benefits.
• Opportunities for growth within the technical support department.