Telecoms Support Engineer

About the Role

Our client is recruiting a proactive Telecoms Support Engineer to join their technical support team in Plymouth . This role is crucial for ensuring the smooth operation and rapid resolution of issues for their telecommunications services. You will provide Tier 2/3 support, troubleshoot complex network problems, and collaborate with engineering teams to implement permanent fixes. Your dedication to problem-solving will be key to maintaining high service levels for customers in Devon and beyond within the competitive telecoms market .

Key Responsibilities

• Provide advanced technical support for telecommunications networks and services.
• Diagnose and resolve complex network and system issues escalated from Tier 1 support.
• Monitor network performance and proactively address potential problems.
• Document technical solutions, procedures, and knowledge base articles.
• Collaborate with network engineers to implement system upgrades and enhancements.
• Participate in an on-call rotation to provide out-of-hours support.

Requirements

• Experience in a Telecoms Support Engineer role or similar technical support position.
• Strong understanding of IP networking, VoIP, and common telecommunications protocols.
• Proficiency with network monitoring and diagnostic tools.
• Excellent analytical and problem-solving skills.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Familiarity with Linux/Unix operating systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• Hybrid working model offering flexibility.
• A dynamic and supportive work culture.
• Key role in ensuring reliable connectivity for customers in Plymouth .