Telesales / Appointment Setter (Cold Outbound)

Telesales / Appointment Setter (Cold Outbound) – Office Based (London)

£14 per hour | Full-time | Monday–Friday, 10am–6pm Office-based (London) – No remote

Solar Panels London is a fast-growing, family-run solar company helping homeowners reduce energy bills with solar + battery solutions. We’re hiring a strong outbound appointment setter who can cold call, qualify, handle objections, and book attended appointments.

IMPORTANT – Please Read

This is a cold outbound calling role. If your experience is mainly inbound calls / warm enquiries / customer service, this role is not a fit.

What You’ll Be Doing

• Making high-volume outbound calls to homeowners from provided leads/data

• Delivering a strong opener and controlling the call

• Qualifying prospects (homeownership, decision maker, timeframe, motivation)

• Handling objections (e.g. “send info”, “not interested”, “already got quotes”)

• Booking qualified appointments for our solar consultants

• Updating the CRM accurately with outcomes and notes

• Working to daily/weekly targets (quality + attendance matter)

What We’re Looking For (Non-Negotiable)

• Proven outbound telesales / appointment setting experience (minimum 2 years)

• Confident objection handling and ability to close for the appointment

• Comfortable being measured on KPIs (dials, conversations, appointments, show rate)

• Reliable, coachable, consistent work ethic

• CRM experience preferred

• Fluent English (spoken and written) with a confident phone manner

Typical Expectations (KPI-led)

(Varies by campaign/lead quality)

• Dials/day: 300–400

• Meaningful conversations/day: 30–60 depending on data quality

• Focus is qualified + attended appointments, not just bookings

Pay, Hours & Location

• £14 per hour (no commission)

• 40 hours/week (10:00am–6:00pm, Monday–Friday)

• Office-based in London NW10 9SB (no remote)

• Annual equivalent: £29,120 gross/year (40 hrs/week, 52 weeks)

How To Apply (Required)

To be considered, your application MUST include answers to these 4 questions:

1. What industries have you done cold outbound in, and for how long?

1. Your typical KPIs (dials/day, appointments/week, show rate if known)

1. Your 3 most common objections and your exact responses

1. What CRM/dialler have you used?

Applications without these answers may not be reviewed.

Ability to commute/relocate: London NW10 9SB – you must be able to reliably commute or plan to relocate before starting work (required).

Job Type: Full-time Work Location: In person