Telesales Executive - Energy & Broadband Sales - NO COLD CALLING

Job Title

Telesales Executive – Energy & Broadband Sales – NO COLD CALLING - Training Provided

Location: Chester

Salary: £25,000 basic, plus uncapped commission (Full Time OTE £700-£1,200 per month)

Full‑time hours: Monday to Friday, 37.5 hours per week (early finish on Fridays). Alternatively, a 4‑day shift pattern: Monday to Wednesday 09:30–19:30 and Thursday 09:30–19:00.

Part‑time hours: Minimum of 20 hours per week, with flexibility for daytime, afternoon, or evening shifts.

About Us

Money Expert is an independent comparison company based in Chester, and we’re expanding our team. We’re looking for enthusiastic and driven Sales Agents to join our vibrant call centre. You’ll be working with warm leads generated by customers who research their broadband, TV and energy options online and request callbacks — no cold calling involved.

Essential Requirements

• Previous telesales, sales, customer service, energy, broadband, or similar experience
• Strong fact‑finding and problem‑solving skills
• Excellent communication skills
• Proven track record in telesales or similar roles with a focus on targets
• Target‑driven with a commitment to delivering excellent customer service
• Comfortable working in a fast‑paced, performance‑driven environment
• Ability to build strong relationships with customers and colleagues
• Motivated, outgoing, and a positive influence on team morale
• Understanding of GDPR and maintaining high call quality standards

Desirable Requirements

• Experience in outbound calling, particularly within a telesales or call centre environment
• Experience selling energy, broadband, TV, or comparison‑based products

The Role

As a Telesales Executive, you will be responsible for contacting potential and existing customers to discuss competitive energy, broadband, and TV packages. Your responsibilities include:

• Speaking with warm leads from customers who have requested information
• Understanding customer needs and recommending suitable products and services
• Evaluating customer satisfaction with their current provider and suggesting alternatives if needed
• Consistently meeting and exceeding set targets and objectives
• Responding to customer enquiries and addressing objections
• Maintaining a high standard of customer service

What We Offer

• Competitive base salary with uncapped commission, plus performance‑based increases
• Team outings, regular competitions, and spot prizes
• Referral bonuses
• 28 days holiday (including bank holidays), pro rata for part‑time, plus an additional day per year of service
• Rapid career progression opportunities (all Sales Managers and Trainers have been promoted internally)
• Continuous support and training
• Company pension plan
• Wellness & Wellbeing programme for you and your family
• Cycle to work scheme
• MEX Rewards
• Christmas and New Year shutdown
• Additional personalised benefits
• On‑site parking

Equal Opportunities

At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status.

Ready to join us? If this role sounds like the perfect fit for you, consider applying and becoming part of our dynamic team.

Your data will be handled in line with GDPR.

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