Temporary Staffing Services Officer

Are you a proactive and customer-focused administrator looking to make a difference within one of the UK's largest acute teaching hospitals? We are seeking a motivated individual to join our Temporary Staffing Services team, supporting the safe and effective deployment of bank and agency staff across the Trust.

This is a fast-paced and varied role where you will coordinate staffing requests, process bookings accurately and efficiently, and ensure compliance with Trust policies, NHS standards and approval processes. Working closely with managers across clinical and non-clinical services, you will provide advice on temporary staffing procedures, resolve complex queries and deliver a high standard of customer service.

The successful candidate will have substantial administrative experience, excellent organisational skills and the ability to manage competing priorities. You will be confident building relationships with stakeholders, analysing workforce information, resolving problems and contributing to service improvement. Experience within workforce, recruitment, temporary staffing or rota management, particularly in an NHS setting, would be valuable.

As part of the management team, you will support and supervise the booking team, assist with training and development, undertake compliance audits and deputise for the Team Leader when required. This is an excellent opportunity to develop leadership skills while contributing to workforce efficiency and high-quality patient care.

This role leads the day-to-day delivery of Temporary Staffing Services booking operations, ensuring bank and agency staffing requests are processed efficiently and in line with Trust policies, NHS standards, and approval processes. The post holder provides expert advice and support to managers, oversees booking systems and workforce compliance, supervises Senior Booking Assistants, and deputises for the TSS Team Leader when required. The role is also responsible for resolving complex staffing, payroll and invoicing queries, maintaining and improving procedures, delivering staff training, conducting compliance audits, and supporting projects that enhance service performance and customer experience.

Please note this vacancy is not eligible for sponsorship.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – Pathway To Excellence ® – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Jazz (Jaswant) Sidhu Job title: Temporary Staffing Services Team Leader Email address:

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