Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 hours)

The role

The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. This role is based within the Cheshire East South Borough/community, the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.

What you'll do:

• Complete inductions, risk assessments and personalised support plans tailored to individual needs.
• Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
• Help customers develop the skills and confidence needed to successfully manage their own home.
• Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
• Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.

Who you are:

• GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
• Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
• Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
• Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
• Full UK driving licence with access to a vehicle.
• Willingness to undergo an enhanced DBS check.

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Who we are

We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn't a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment.
• We offer flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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