Tenant Income & Arrears Recovery Advisor

Monmouthshire Housing Association is seeking an income collection officer to provide a supportive, customer-focused service to tenants in rent arrears. You will manage a caseload, communicate via phone, visits, letters and digital channels, and advocate for sustainable repayment plans.

This role involves escalating cases per policy, referring vulnerable tenants to welfare benefits and debt advice, supporting access to Universal Credit, and progressing legal action when necessary, while

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