Test Centre Manager

Overview

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £16.28 per hour.

Role: Test Centre Manager. Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million+ Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate’s driving theory knowledge and hazard perception, ensuring the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

Please note internal applications for this role close on 15/07/2026. This position will be contracted to 40 hours over 4 weeks (10 hours per week), with the opportunity for additional hours up to 20–30 per week. The site is open on average 3 days per week: typically Mondays, Wednesdays and Saturdays.

What is the role about?

You will be responsible for the operational delivery of the Test Centre, including the line management of both Test Centre and Senior Test Centre Associates, and delivery of the tests in their absence. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Test Centre Manager will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Key responsibilities

• Test Centre Delivery: Being the central contact for the staff group and aiding the workforce team in fulfilling vacant shifts; maintaining a holiday record for the site to help avoid shift shortages; checking Power BI to ensure all bookings are correct and in line with the test centre; checking NSA’s weekly and ensuring staff and room facilities are booked correctly; providing scheduling support as required. The Team Leader may be required to create work rotas and/or support effective scheduling of shifts.
• Performance Management: Taking the lead in training new staff; checking process changes have been viewed and signed off by all; updating HR on any staffing issues (lateness/attitudes/behaviours); STCA/TCA performance reviews and delivery observations.
• Security Management & Fraud Prevention: Reviewing incidents on IMP and ensuring they are updated/closed when necessary; taking the lead in investigating complaints; ensuring all compliance standards relating to the test centre operation and Reed in Partnership stringent security protocols are adhered to; ensuring the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard; following security procedures as described in the policies and procedures guide; observing interactions in the Hub and reporting unusual or suspicious activity in the Service Direct system.
• Property Management: Health & Safety contact on site; conducting risk assessments; dealing with any property emergencies; any snags and IT issues escalated are reported to the RTCM; lost property compliance – disposal of items in the correct manner; keeping a good record of key management; stock replenishment – responsible for the ordering of stationary/equipment.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule. We offer training, development and progression opportunities. You will have access to Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

What we are looking for

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)
• Line management and performance management experience
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgment and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner
• Good IT skills including Word/PowerPoint/Outlook and other skills as needed
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma; GCSE English Language at a minimum of Grade B (or equivalent Level 2 qualification) OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

EEO & Additional Information

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that is unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\u2019s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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