Ticketing Operations Executive

Job Overview

The role of the Ticketing Operations Executive is to support the Ticket Operations Lead with the running of the ticketing system and efficient access control delivery on match and events days, alongside the delivery of ticket sales for these matchdays and events. The successful delivery of these responsibilities plays a significant role in ensuring outstanding fan engagement on matchdays and when fans engage with Brentford to purchase tickets.

Key Responsibilities

Working alongside the Ticketing Operations Lead, the Ticketing Operations Exec will assist in ensuring that the Ticketmaster Sport XR ticketing system is effectively managed to deliver the requirements of the business. Setup and management of events to include but not limited to all games/events at the G-Tech Stadium, Wheatsheaf Park & Honeycroft Stadium.

• Configuring all events and games on the system (Ticketmaster Sport XR) in accordance with business requirements.
• Configuring Access Control systems (TM1 Entry / HID) for any event.
• Set up external events at the G-Tech stadium
• Ensure matchday ticketing operations run smoothly for both internal colleagues and fans.
• Follow procedures and standards required for pre-match ticketing checks
• Assist Venue Optimisation and Premium teams resolve technical ticketing issues, both matchdays and non-matchdays
• Work closely with internal teams to ensure that campaigns, promotions and branding are correct on the ticketing website
• Reporting sales figures internally to the business or to external hire stakeholders as required
• Support with ticket reconciliation with other clubs.
• Ensure efficient day to day running of all ticketing services. Processing internal data in a methodical and organised way
• Work as part of a team assisting in other areas of the office to meet business demands
• Ensure matchday ticketing operations are smooth running for both internal colleagues and fans
• Support Ticketing Operations Lead to meet business demands

Knowledge

• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office.
• Professional, proactive and collaborative approach to problem solving.

Specialist Skills

• Strong attention to detail
• Comfortable with following and building robust working processes.
• Ability to work under pressure to tight deadlines with high levels of personal resilience
• Experience using Ticketmaster Sport XR
• Strong Microsoft excel reporting skills

People Skills

• Excellent client-facing and internal communication skills
• Build strong relationships with various different stakeholders (both internal and external) including but not limited to:
• Operations
• Marketing
• Venue Optimisation
• Premium Services
• Finance

External Impact

• Represent the Club when assisting external stakeholders working on venue hire projects.

Innovation

• Support the Ticketing Operations Lead in the delivery of new initiatives or functionality to ensure the business remains progressive, while delivering best in class service for our fans or external stakeholders.

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements
• To build and maintain good working relationships while maintaining a professional image
• To keep confidential any information gained regarding the Club and its personnel
• To always maintain a flexible approach to work

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