Trainee 1st Line Support Engineer

Trainee 1st Line Support Engineer

Location: Aldershot
Salary: 25,000 per annum
Start Date: 14th September 2026

About the Role

An exciting opportunity has arisen for a motivated and enthusiastic Trainee 1st Line Support Engineer to join a friendly and growing IT team based in Aldershot.

This role is ideal for someone who has recently completed a CompTIA qualification, BTEC Level 3 in IT, or equivalent IT course and is looking to start their career within IT Support. Full training and ongoing development will be provided.

If you enjoy technology, have strong customer service skills, and are keen to learn, we'd love to hear from you.

Key Responsibilities

• Provide first-line support to customers via phone, email, and remote support tools.
• Assist users with basic IT issues such as password resets, login problems, and application errors.
• Troubleshoot technical issues and escalate more complex cases to senior engineers when required.
• Support customers with remote access and connectivity issues.
• Accurately log support tickets and maintain customer records within the helpdesk system.
• Assist with the installation and configuration of new hardware and software.
• Attend customer sites alongside senior engineers to support system implementations and installations.
• Learn and develop knowledge of networks, operating systems, and business applications.
• Provide general administrative support to the IT team when required.

Skills & Experience

Essential

• CompTIA A+, Network+, BTEC Level 3 IT, T Level Digital, or equivalent A level qualification.
• Genuine interest in IT and technology.
• Excellent communication and customer service skills.
• Strong willingness to learn and develop technical skills.
• Good problem-solving abilities.
• Ability to work effectively as part of a team.
• Basic understanding of Microsoft Windows and Microsoft Office.

Desirable

• Basic understanding of networking concepts.
• Exposure to databases or SQL.
• Knowledge of CRM systems such as Salesforce.
• Previous experience in a customer-facing role, retail, hospitality, or office environment.

What they Offer

• Full training and mentoring from experienced IT professionals.
• Clear career progression opportunities.
• Exposure to a wide range of technologies and systems.
• Friendly and supportive team environment.
• On-site parking.
• Opportunity to gain valuable hands-on IT experience and develop a long-term career in technology.

If you're looking to kick-start your IT career and join a company that will invest in your development, apply today!