Trainee Claims Technician

Pro Insurance currently have some new opportunities for Trainee Claims Technician to join our Legacy Claims Team, processing claims in support of an existing client.

Pro operates a hybrid working model and the majority of this role will be working from home with travel to your local hub in Glasgow, Liverpool or Horsham on a weekly basis post training and other locations as and when required.

Purpose of Role & Responsibilities

• Reporting to the Legacy Claims Team Leader, the Trainee Claims Technician will be trained to handle a caseload of EL/PL disease claims, to include the following:
• NIHL
• HAVs
• RSI
• Manage all diaries and post within the agreed SLAs
• Liaise with solicitors and brokers
• Develop effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identify potential fraud
• Proactively support the team in their achievements and overall business objectives
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• A technical background relating to EL/PL or industrial disease claims is preferable but claims handling experience from any background is advantageous
• Effective written and verbal communication skills
• Numeric with excellent attention to detail
• Experience using MS Office including Word, Excel, Outlook and MS Teams is required
• Adaptable to change
• Strong relationship building skills with a professional and approachable manner
• Ability to work towards Service Level Agreements with accuracy

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