Trainee Customer Service Advisor

About the Role

Our client is seeking a friendly, articulate, and customer-focused individual to join their team as a Trainee Customer Service Advisor . This apprenticeship provides comprehensive training to equip you with the skills needed to deliver exceptional customer support. You will learn to handle inquiries, resolve issues, and build positive relationships with clients. Working from our bustling office in Portsmouth , you will be the first point of contact for many customers, playing a vital role in maintaining customer satisfaction and loyalty. This role is perfect for someone who enjoys interacting with people and thrives in a supportive, team-oriented environment.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
• Document customer interactions and resolutions accurately in the CRM system.
• Build and maintain positive relationships with customers through excellent service.
• Collaborate with team members to share best practices and improve service standards.

Requirements

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer service.
• Strong problem-solving abilities and a proactive attitude.
• Ability to learn quickly and retain product/service information.
• Willingness to work as part of a team in an office-based setting.
• Basic computer literacy and familiarity with customer service software is a plus.

Benefits

• Paid apprenticeship with full training and ongoing support.
• Competitive starting salary with potential for advancement.
• Opportunity to develop valuable customer service and communication skills.
• Work in a friendly and collaborative team environment in Portsmouth .
• Career progression opportunities within the company.