Trainee Customer Service Advisor

About the Role

Our client is seeking an empathetic and professional Trainee Customer Service Advisor to join their dedicated support team in Edinburgh . This apprenticeship offers a fantastic pathway into customer service, providing you with the skills and knowledge to excel in assisting customers and resolving inquiries. You will learn to handle customer interactions effectively across various channels, contributing to a positive customer experience. This role is perfect for individuals with excellent communication skills, a patient demeanor, and a strong desire to help others. You will be part of a supportive team environment, focusing on learning and delivering exceptional service.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, resolving customer issues effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain accurate customer records and log all interactions in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Contribute to improving customer service processes and policies.

Requirements

• Excellent communication and interpersonal skills.
• A patient, empathetic, and friendly attitude towards customers.
• Good problem-solving abilities and a willingness to learn.
• Basic computer literacy and ability to navigate different software.
• Reliable and punctual with a strong work ethic.

Benefits

• Competitive apprenticeship salary with regular performance reviews.
• Comprehensive training program in customer service best practices.
• Hybrid working model offering a balance of office and remote work.
• Opportunity to gain valuable customer-facing experience in Edinburgh .
• Supportive team environment with clear opportunities for career advancement.