Trainee IT Support Apprentice

About the Role

Launch your IT career with our client in Southampton as a Trainee IT Support Apprentice . This is an exceptional opportunity for tech-savvy individuals to gain hands-on experience in a crucial IT support role. You will be involved in resolving hardware and software issues, maintaining IT systems, and assisting end-users. Supported by experienced IT professionals, you'll build a strong foundation in IT infrastructure and support services. This role is ideal for someone passionate about technology and eager to grow within a professional IT department.

Key Responsibilities

• Provide first-level technical support to end-users for hardware and software issues.
• Install, configure, and maintain computer hardware, software, systems, and networks.
• Troubleshoot network connectivity and system performance problems.
• Assist in managing IT assets and inventory.
• Document technical procedures and user guides.

Requirements

• A keen interest in IT support and troubleshooting.
• Basic knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with computer hardware components and assembly.
• Good problem-solving and analytical skills.
• Strong desire to learn and develop IT skills in a practical setting.

Benefits

• Structured apprenticeship program with recognized IT certifications.
• Competitive entry-level salary with regular performance reviews.
• Hands-on experience with modern IT infrastructure in Southampton .
• Mentorship from seasoned IT support specialists.
• Potential for a permanent IT role upon successful completion of the apprenticeship.