Trainee IT Support Technician Apprenticeship

About the Role

Our client is looking for a technically minded and customer-focused individual to join their team as a Trainee IT Support Technician in Reading . This apprenticeship provides a solid foundation in IT support, network administration, and troubleshooting. You will be responsible for assisting users with technical issues, maintaining IT systems, and ensuring smooth operations. This is an excellent opportunity for someone eager to build a career in IT, develop a broad range of technical skills, and provide essential support within a professional environment, benefiting from a hybrid working model that balances office presence with remote flexibility.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in person.
• Install, configure, and maintain computer hardware, software, and network systems.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Assist with user account management and access permissions.
• Document IT procedures and solutions for the knowledge base.
• Support the implementation of new IT projects and upgrades.

Requirements

• A strong interest in IT and technology, with basic knowledge of computer systems.
• Excellent problem-solving skills and logical thinking.
• Good communication and interpersonal skills, with a patient and helpful attitude.
• Willingness to learn about various IT systems, networks, and software.
• Must have or be working towards a Level 3 qualification in IT or a related field.
• Eligibility to undertake an apprenticeship in the UK.

Benefits

• Comprehensive training program covering IT support and systems administration.
• Apprenticeship certification in IT Support.
• Competitive apprentice salary with regular pay reviews.
• Exposure to a wide variety of IT technologies and infrastructure.
• A supportive team environment with opportunities for career advancement and a hybrid working arrangement.