Trainee Motor Claims Handler

Hours

Monday - Friday 9.00am - 5.00pm with 30 minutes for lunch

37.5 hours a week

Duration

21 Months

Positions available

2

What you’ll do at work

You will support customers after road traffic accidents and help progress their claims while completing a structured apprenticeship programme. Full training and mentoring are provided.

Key Responsibilities

• Take customer calls and record First Notification of Loss (FNOL) details

• Update claim information and handle general administration

• Liaise with repairers, hire providers, and recovery agents

• Keep customers and referrers informed and provide clear, professional support

• Follow internal processes and regulatory requirements

Where you’ll work

12, Allenby Business Village, Crofton Road, Lincoln, LN3 4NL

College or training organisation

Intec Business Colleges Limited

Your training course

Business administrator

Equal to Level 3 (A level)

Requirements

Desired qualifications

• GCSE English (Grade 9-4 (A*-C)) desirable

• GCSE Mathematics (Grade 9-4 (A*-C)) desirable

Skills

• Communication skills

• Organisation skills

• Team working

• Strong communication skills

• Good listening skills

• Empathy and professionalism

• Good attention to detail

• Willingness to learn & develop

• Confident using IT Systems

• Good IT Skills

• No claims experience required

• C/Service experience helpful