Transformation Director - Growth London, UK

What you'll bring to the team

Director, Transformation – Growth

Shape the Future of Growth at Merlin

At Merlin, we're on an ambitious journey to become the world's most loved family escape. To help us achieve that vision, we're looking for an exceptional transformation leader to join us as our Director of Transformation, Growth .

Reporting to the Chief Transformation Officer, this is a high-profile leadership role at the heart of Merlin's growth agenda. Partnering closely with the Chief Growth Officer, Executive Committee, and senior leaders across the business, you'll define and deliver strategic transformation initiatives that accelerate growth, unlock value, and build the capabilities needed for the future.

This is a rare opportunity to drive meaningful change across a global organisation, influencing strategic decisions, leading large-scale transformation programmes, and helping shape the next chapter of Merlin's success.

What You'll Do

As Director of Transformation, Growth, you'll be responsible for leading and enabling transformation across Merlin's Growth division, ensuring our most important strategic priorities are successfully delivered.

You'll:

• Define and deliver Merlin's global growth transformation strategy, working alongside executive leaders across the organisation.
• Lead a portfolio of complex transformation programmes, ensuring clear prioritisation, strong governance, and measurable business outcomes.
• Drive value creation by focusing on performance, benefits realisation, return on investment, and long-term capability building.
• Lead and evolve our Transformation and Programme Management Office, creating an environment that enables delivery rather than bureaucracy.
• Champion operational excellence, continuously improving how we plan, execute, and deliver strategic initiatives.
• Accelerate the adoption of digital, data, automation, and AI capabilities to improve business performance and decision-making.
• Partner with leaders across Finance, Technology, Data, Operations, and Creative teams to ensure transformation is seamlessly embedded into the business.
• Build and develop high-performing teams, creating a culture of accountability, collaboration, innovation, and continuous improvement.

Why Merlin?

This role offers the opportunity to influence transformation at the highest level of the organisation.

You’ll work directly with senior leaders to shape strategic priorities, modernise how we operate, and unlock growth opportunities across our global business. From leveraging digital and AI capabilities to delivering major change initiatives, your work will have a lasting impact on Merlin's future success.

If you're excited by the challenge of driving enterprise transformation in a dynamic, purpose-led organisation, we'd love to hear from you.

Our Leadership Behaviours

At Merlin, our leaders are:

• Soulfully Curious – always learning, exploring new perspectives, and encouraging innovation.
• Results Focused – setting clear priorities and delivering meaningful outcomes.
• Extraordinary Teammates – collaborating across boundaries and lifting others to succeed.
• Developers of People – investing in talent, growth, and future leaders.

Our Values

Everything we do is guided by five core values:

We Care | Own Your Craft | Drive and Discover | Go Together | Enjoy the Ride

Together, they help us create extraordinary experiences for our guests, our colleagues, and our communities.

Qualifications & Experience

What We're Looking For

We're seeking a strategic and commercially minded transformation leader who combines vision with execution.

You’ll bring:

• Significant experience leading large-scale transformation within a complex global organisation.
• A proven track record of delivering enterprise-wide change programmes that drive measurable business impact.
• Strong commercial and financial acumen, with the ability to connect transformation activity to business performance and growth.
• Expertise in programme and portfolio management, with experience across Agile, Waterfall, and hybrid delivery environments.
• Exceptional stakeholder management and influencing skills, with the confidence to engage effectively at Executive Committee and Board level.
• Experience building, leading, and developing high-performing teams.
• The resilience and adaptability to navigate ambiguity, complexity, and change.
• A passion for innovation and a curiosity about emerging technologies that can drive competitive advantage.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days’ holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!

Pay Range

Competitive

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