Transport Operations Manager (Airfreight)

An exciting opportunity has arisen for an experienced Transport Operations Manager to lead a high-performance airfreight transport team at Heathrow. This role is perfect for a strategic and hands‑on leader with a strong background in airfreight distribution and logistics, looking to drive operational efficiency, compliance, and customer satisfaction.

As Transport Operations Manager, you will oversee a team of 5-6 planners and approximately 40 trucks, ensuring seamless transport operations, optimal resource allocation, and the highest standards of service. You will be the primary contact for customers and hauliers, managing relationships while ensuring compliance with transport regulations and company policies.

Requirements

Key Responsibilities :

• Lead and manage a team of 5-6 transport planners and oversee a fleet of 40+ trucks to ensure operational efficiency.
• Supervise and support a team of approximately 80 drivers, ensuring all compliance, service, and performance targets are met.
• Act as the primary contact for customers and hauliers, ensuring clear and professional communication at all times.
• Ensure full compliance with transport legislation, health & safety regulations, and company policies.
• Continuously optimize transport operations, identifying opportunities to improve efficiency, service levels, and cost-effectiveness.
• Monitor and report on key performance indicators (KPIs) related to compliance, financial targets, and service quality.
• Foster a culture of excellence, driving motivation and professional development within the team.
• Effectively manage change in a dynamic, fast‑paced logistics environment.

What We’re Looking For

• ✅ Minimum 5+ years of transport management experience (UK), ideally within a multi‑site logistics or airfreight environment.
• ✅ Strong knowledge of airfreight distribution and airport‑related logistics.
• ✅ National / International CPC qualification (essential).
• ✅ Proven ability to lead, manage, and develop teams, with a focus on performance and operational excellence.
• ✅ Strong commercial acumen, with a drive for achieving KPIs and optimizing transport performance.
• ✅ Excellent communication and relationship‑building skills, capable of engaging with internal teams and external partners.
• ✅ Ability to work effectively under pressure, managing multiple priorities in a fast‑moving logistics setting.
• ✅ A proactive, problem‑solving mindset, with a strong focus on customer service and operational efficiency.

Benefits

Why Join Us?

Competitive salary package based on experience.

Exciting career growth opportunities in a leading logistics operation.

Dynamic and fast‑paced work environment, with the chance to make a real impact.

Supportive leadership and a collaborative team focused on operational excellence.

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