Transportation Coordinator

We are seeking a Transport Coordinator to join our Transport team based in Wimbledon. This role will support the Assistant Transport Manager in the effective day-to-day operation of the department, ensuring high standards of service delivery, operational efficiency, and customer satisfaction.

The successful candidate will act as a key point of contact for drivers, porters, internal stakeholders, and clients, coordinating transport activities and resolving operational issues in a timely and professional manner.

Key Responsibilities

• Support and deputise for the Assistant Transport Manager as required
• Act as the primary daily point of contact for drivers and porters
• Coordinate deliveries and collections to ensure timely and efficient service
• Manage client enquiries and requests via telephone and email
• Resolve customer and operational issues in line with internal procedures
• Create and process purchase orders for vehicle maintenance, couriers, and agency labour
• Undertake general administrative duties to support the Transport function
• Monitor workflows and ensure systems and processes are consistently followed
• Deliver a professional service to clients while managing internal challenges effectively
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• High level of attention to detail with the ability to anticipate potential issues
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• IT literate with the ability to adapt to new systems
• Calm, professional, and customer-focused approach
• Adaptability and flexibility in a changing operational environment
• Sound judgement and decision-making capability
• Strong relationship management and stakeholder engagement skills
• Resilience and composure under pressure
• Proactive and solutions-oriented mindset
• Ability to work collaboratively within a team

Health & Safety Responsibilities:

• Comply with all health and safety policies, procedures, and instructions
• Take reasonable care for personal safety and the safety of others
• Maintain a safe, clean, and orderly working environment
• Act as a role model for safe working practices

Additional Information:

• A full, clean driving licence is required
• The role requires flexibility , including early weekday starts, weekend on-call and on-site work

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