Travel Customer Service Advisor

We’re working with a leading online travel organisation that is expanding its Chester-based team, and we’re looking for a confident, customer-focused Travel Customer Service Advisor to join them.

This is a role for someone who genuinely enjoys helping people. Whether you’re answering a booking query, resolving an issue, making an amendment or simply making sure a customer feels looked after, you’ll play an important part in creating an experience that keeps customers coming back.

You’ll be joining a fast-paced, growing travel business where no two days are quite the same. In return for your experience and commitment, you’ll receive a salary of up to £28k, along with some fantastic travel industry benefits.

If you’re passionate about customer service, have a love of travel and are looking for your next opportunity within the travel industry, we’d love to hear from you! Please apply online today.

Role of Travel Customer Service Advisor:

• Providing exceptional service and creating positive customer experiences that encourage repeat business and great online reviews.

• Handling a high volume of calls from customers and travel agents, dealing with booking and documentation queries.

• Listening carefully to customers, understanding what they need and confidently actioning changes or requests.

• Managing a busy inbox and prioritising emails effectively.

• Pricing, quoting and processing booking amendments.

• Investigating booking discrepancies and finding practical solutions quickly.

• Liaising with internal teams and suppliers to chase documentation, confirmations and outstanding information.

• Taking ownership of escalated issues and seeing them through to a successful resolution.

Skills required for the role:

• Previous customer service experience.

• Travel industry experience — an advantage, but not essential.

• A confident and professional telephone manner.

• Good working knowledge of Microsoft Office, particularly Word and Excel.

• Excellent attention to detail and accuracy.

• The ability to organise and prioritise a varied workload while working to deadlines.

• Experience handling challenging situations and resolving customer concerns.

• A flexible, adaptable approach and a genuine willingness to help.

If you’re interested in learning more about this Travel Customer Service Advisor role, press the apply online button now!

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