Tusker Salesforce Admin

Responsible for designing solutions and completing the analysis, configuration and reporting within our Salesforce Service Cloud platform ensuring operational effectiveness and optimum efficiency across the business.

The effective daily operation of the platform involves close collaboration with team members. Together, they customize and optimize it to meet business needs, process changes, and industry developments. Ensuring our salesforce road map is defined, monitored and regularly updated, project lead smaller salesforce initiatives, so they are delivered to schedule.

About us / Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you'll need

• Support projects by designing solutions which implement project requirements and deliver additional Salesforce functionality Ensure flows created by the Ops / Commercial teams are orchestrated correctly.
• Develop, analyze and optimize the service processes and workflows within Salesforce - building automations to further streamline existing processes and overcome new challenges whilst ensuring existing workflows are not compromised and informing business decisions
• Run sprint cycles and release processes for Salesforce and ensure all changes have been peer reviewed and tested prior to release into live
• Ownership of Salesforce defect management and resolution or critical issue. To ensure the continuous development of Salesforce and its alignment to the evolving business needs
• Demonstrate a tried understanding of training techniques and standard processes for adopting new technologies and provide any appropriate technical training and guidance for both Operational and wider Tech teams to support a successful adoption of all system changes Proactively see opportunities to improve process effectiveness and/or deliver strategic goals. Understanding the root cause of users' problems and automate repetitive tasks.

Strong attention to detail with an excellent customer service ethos and excellent communication skills - ability to work across all layers of the organization with ability to "think outside the box" and provide solutions

Personal presence and credibility; demonstrating passion and self-motivation to build strong and effective relationships with Internal and external customers. Tenacity to see multiple tasks through to successful completion at any given time

And any experience of these would be really useful

Qualifications

• Experienced in Service cloud and certified as a Salesforce Administrator for a minimum of 3 years
• Experienced in understanding and defining user requirements
• Understanding of how 'no-code' applications function and able to breakdown problems into logical increments that provide optimal performance

Prepare and distribute progress reports to management and other team members and work effectively with relevant business partners for efficient implementation and business change readiness

Using dedicated Salesforce tools to monitor Tusker's Salesforce instance to ensure optimal performance

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrating diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Other Information

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

About Lloyds Banking Group

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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