Underwriting Operations Manager

I’m working with a well-established specialty insurer with a profitable Lloyd’s platform, looking to appoint an Underwriting Operations Manager to join its London team.

This is a broad role combining team leadership, underwriting operations, data/MI and operational improvement. You’ll lead a team of Underwriting Operations Analysts while working closely with Underwriting and other functions to ensure the operating model supports the business effectively.

Key responsibilities will include:

• Leading, coaching and developing the Underwriting Operations team.
• Managing workload, priorities and resources across BAU and change activity.
• Overseeing key underwriting processes, controls and operational delivery.
• Partnering closely with underwriting teams to understand and address operational requirements.
• Identifying opportunities to improve processes, controls and data quality.
• Supporting the implementation and development of underwriting systems and technology.
• Using data and MI to identify issues and support better decision making.

We’re looking for someone with strong London Market underwriting operations experience, with previous people management or team leadership responsibility. You’ll need a good understanding of the underwriting lifecycle, strong stakeholder management skills and experience delivering process or operational improvements.

Strong Excel and data skills are important, with exposure to Power BI, Tableau, SQL would be advantageous.

This would suit someone who enjoys being close to the underwriting business while leading a team and having genuine scope to improve how the operation works.